The Ballantyne, A Luxury Collection Hotel, Charlotte, Charlotte

I had a mixed experience at the hotel. The outdoor pool and spa were highlights of my stay, and the restaurant offered delicious breakfast options. However, the service at check-in was disappointing, and I felt the room view could have been better. The price for drinks at the bar was quite high, which added to my overall feeling that service could match the high rates better.

My stay was truly enjoyable. The hotel had a stunning ambiance, and I loved the beautiful grounds and lovely rooms. The dining experiences were fantastic, especially at the Gallery restaurant, although I was a bit disappointed with the high tea setup. Overall, the service was great, with staff being very accommodating and friendly, but the location was a bit isolated for getting around easily. No coffee in the rooms was a minor inconvenience, but overall, I would absolutely return.

I had an amazing experience at this luxury hotel! The staff were incredibly attentive and made my stay feel exceptional. The rooms were spacious and very comfortable, which was a big plus. However, the dining areas were a bit overwhelmed during the holiday rush, making it difficult to enjoy some amenities. The location was convenient with easy access to various attractions, but it's important to be aware that the spa booking was very competitive due to holiday events.

I had an amazing experience celebrating my 50th wedding anniversary at this hotel. The staff went above and beyond to make our occasion special. The only downside was my experience with High Tea, which was marred by slow service and an uninviting room. Overall, I would definitely recommend this hotel for its excellent service and great facilities, though a few areas could use improvement.

I had an experience at the hotel that was mostly enjoyable, aside from a frustrating miscommunication regarding my accommodations. While I appreciated the staff's effort to deliver excellent service, my initial stay at The Lodge was not ideal due to its dated condition and limited amenities. However, the main hotel facilities, such as the gym and pool, were impressive, providing a contrast to my lodging situation. Overall, the friendly staff and excellent amenities would recommend this hotel, but be aware of potential issues with room assignments.